If you want to complaint over a product, please send us an email to: firstname.lastname@example.org Remember the following information in your email
2. Order Number: Provide your web order number. (You will find the order number on the order order confirmation you received when you purchased through our webshop.)
3. Attach Images: To facilitate the processing of your complaint, we ask you to attach images of the error.
4. Return label: We send you a return label by mail, which you simply print and place on the return box.
We will then send you an email with the information you need to return your item.
Our complaint rules when purchasing at www.rainwearoutlet.com:
When you shop at www.rainwear-outlet.com, you have 2 years of right to claim under the Purchase Act. This means that you can either get the item repaired, exchanged or money back, depending on the specific situation. This means that the complaint is justified and that the defect did not arise as a result of improper use of the product or other injurious behavior.
It must be advertised within a reasonable time after you discover the defect in the item. If a complaint is made within 2 months after the defect is discovered, the complaint will be timely.
If the complaint is justified, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging, and remember to get a receipt for shipping so that we can reimburse your shipping costs.
When returning the item, please include a detailed description of the problem, you can use our withdrawal form.
We do not receive parcels without distribution or parcels sent by mail. COD.
In case of errors, defects or any If no deliveries have been made, please contact:
Ocean Textile Group A / S
Read our terms of trade here
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